NCR Hiring Customer Engineer

About:

Our customers turn the gears of the global economy. They are businesses, small and large, whose every effort leads to a single purpose: satisfying—even delighting—the people who interact with their brands. Look closely, and you’ll see us at those touchpoints, quietly doing our best work.We are NCR, a global tech company—and we run the everyday transactions that make your life easier. We’re the world leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With our software, hardware and portfolio of services, we make more than 450 million transactions possible every day.We’re helping our customers respond to the demand for fast, easy and convenient transactions with intuitive self-service and assisted-service options. But what we do goes beyond niche technologies or markets. Our solutions help businesses around the world increase revenue, build loyalty, reach new customers and lower their costs of operations.

Company: NCR

Job Profile: Customer Engineer

Qualification: B.E/B.Tech/Diploma

Experience: Freshers

Job Location: Hisar, Haryana

Salary: Will be announced after Selection

Apply Mode: Online

Job ID: CE-1-621926

Candidate Skills:

• B.E/B.Tech/Diploma from an authorized university
• Effective verbal and written communication

Job Description:

• The Customer Engineer will make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders.
• The Customer Engineer will also assist in site preparation–including installation of cable, staging of equipment, and minor testing of equipment.
• The Customer Engineer may also perform required modular swaps and unit replacements or perform preventative maintenance services.
• The Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.
• The Customer Engineer will have ownership of the customer problems or incidents until the situation has been resolved to the customers satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA).

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